Frequently Asked Questions
You Have Questions, We’re Here to Help
Find clear, straightforward answers to common questions about our hospital, our services, and your pet's health. We're here to help you navigate every step of pet parenthood with confidence and support.
We know that being a pet parent comes with a lot of “Is this normal?” moments. Below are answers to some of the questions we hear most often, but if you ever need reassurance or guidance, our team is just a call or text away.
Your Questions, Answered
Are you really open 24/7?
Yes! Our hospital is staffed around the clock — day, night, weekends, and holidays. Whether it’s an urgent concern or a late-night emergency, we’re here for you and your pet whenever you need us.
Do you see emergencies?
Absolutely. You can come straight in for emergency or urgent care at any time. No appointment needed.
Do you offer regular wellness care too?
Yes. From vaccines and annual exams to new pet visits and long-term wellness planning, we’re here for every stage of your pet’s life.
Do you treat exotic pets?
Yes — we care for birds, rabbits, guinea pigs, reptiles, and other pocket pets. They’re always welcome here, whether for wellness care or emergencies.
How does the VIP Exam Program work?
For one simple yearly fee, your pet receives unlimited exam visits — wellness, urgent care, emergency, and technician visits. It’s one of the easiest ways to stay ahead of health concerns and never hesitate to get your pet seen.
Do you offer financing?
Yes. We offer flexible options, including Cherry financing, to help make veterinary care more accessible and stress-free.
Can I order medications through the hospital?
Yes! Our online pharmacy allows you to order medications, preventatives, prescription diets, and refills — all reviewed by our veterinary team and delivered straight to your home.
Still Have Questions?
We’re always happy to help. Please reach out anytime — our team loves supporting pet parents.